Nsign.tv
Enterprise digital signage. Every technical question from a salesperson ended up in engineering. We built an assistant that answers from the real product documentation.
Result
fewer escalations
of availability
sales velocity
The problem
The sales team sold a technical product. Every time a client asked about an integration or a format, the question went up to engineering and the answer took a day. Engineering lost focus and opportunities went cold.
What we did
An assistant connected to the real product documentation, not a generic model improvising. It answers citing the source, and when it does not know something it says so and escalates. That last part is what made the sales team trust it.
Does your team escalate everything to engineering?
That usually means the knowledge exists but is not where it is needed, and that can be fixed.